Applications Support Analyst

We are recruiting for a motivated Application Support Analyst to join the IT department within our Head Office, Beeston Leeds. The individual will be an integral part of the IT team supporting 2^nd and 3^rd line internal support requests and ensuring the smooth running of a variety of applications. The company is mid-way through a Microsoft ERP migration project, the future candidate will be involved in supporting the project.

Hours: Flexible Working Hours

Key Duties include:

• Oversee the daily delivery of IT support with a focus on supporting the hybrid Microsoft ERP environment and production systems.
• Proactively manage the internal helpdesk, ensuring prioritisation, escalation and resolution to a variety of requests.
• Test fixes and perform post-resolution follow-ups to maintain a high level of service.
• Give advice and guidance to key stakeholders relating to technical difficulties.
• Maintain the integrations and transfer of data across multiple systems.
• Collaborate with key stakeholders to develop business process and system improvements inline with the company strategy.
• Support the continuous deployment and enhancement of the companies Microsoft estate.
• Identify opportunities to gain efficiencies, automate, and improve system performance.
• Provide training and support to end-users to facilitate the adoption of new system and processes.

Key Skills & Experience:

We are looking for someone who is user focused and priorities delivering a clear supportive service. The ideal candidate will have a proactive, curious mindset with excellent problem-solving skills.

Essential:

• Strong experience with Microsoft D365 F&O or an equivalent ERP.
• Demonstrate experience of working in a technical role.
• Experience providing 1^st and 2^nd line support.
• Strong communication skills with a variant of stakeholders to build strong working relationships.
• A proactive, analytical mindset with a keen eye for detail.
• Confident in timekeeping, prioritisation and organisation.
• A strong desire for continuous learning and personal growth

Desired:

• Experience working with a hybrid, cloud and on prem environment.
• Microsoft Certification.
• Working in a manufacturing company.
• Power Automate or experience with Power Platforms.
• Experience with AX 2012 – not essential

Harrison Spinks is a family business with a focus on quality, innovation, and sustainability. We’re not your average business, but if you’re willing to work hard, get stuck in and have some fun along the way, then we’d love to welcome you to our team.

What we offer in return:

• Incremental holiday allowance based on service
• Training & development opportunities
• Contributory pension scheme
• Colleague Discount
• Free Parking
• Life Assurance
• Company events