We are looking for a motivated and enthusiastic Apprentice Customer Experience Coordinator to join our Customer Experience team. This is a fantastic opportunity to gain hands-on experience whilst working towards a recognised apprenticeship qualification in Customer Service or Business Administration.
No previous experience is required. We're looking for someone with a positive attitude, strong communication skills and a genuine desire to learn.
Location: The Innovation Centre, Leeds LS11 5SB
Hours: Monday – Friday, 37.5 hours per week
What You'll Learn
As part of your apprenticeship, you'll develop skills in:
- Customer service excellence
- Business administration
- Telephone and email communication
- Order processing and administration
- Complaint handling and resolution
- CRM systems and data management
- Working collaboratively across departments
- Time management and prioritisation
- Professional workplace communication
What You'll Be Doing
Working alongside our experienced Customer Experience team, you'll support customers and colleagues by:
- Answering telephone calls and directing enquiries professionally
- Responding to customer invoice queries
- Responding to customer emails and requests
- Processing customer orders and amendments accurately
- Supporting customers with product, pricing and delivery enquiries
- Updating customer information on our CRM system
- Assisting with customer service cases and complaint handling
- Liaising with internal departments to resolve customer queries
- Greeting visitors and supporting reception duties
- Responding to online customer reviews
- Supporting administrative tasks across the department